In this unit you will learn to:

• recognise individual differences in work colleagues and clients and
• respond sensitively and work effectively in the business environment with people who are different from you.
  Read this short introduction first: Click here
   
   Click here for the log-in page to the Janison Toolbox online module which you can work through at your own pace in your own time.
   
   BSBCMN315A Work Effectively With Diversity.

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NSWCOM207A Demonstrate Interpersonal Skills

 NSWCOM307A Demonstrate Inclusive Communication Skills

Theme: What are you really saying? 

• Look at and discuss this powerpoint presentation on body language. (Press the right arrow key to start).
• Read the following article on negotiation across cultural boundaries, and then answer the three questions below.

  http://www.negotiationtraining.com.au/articles/social-ethics/

? What are the most common areas for misunderstanding?

? What cultural clashes have you experienced?

? Is there something all cultures have in common?