In this unit you will develop the skills and knowledge you need to identify, interpret and respond to interpersonal communication cues about routine matters in a range of workplace, educational and community situations.

You will be able to select appropriate communication strategies to respond to others and develop positive relationships in these situations.

What you will be assessed on:

• Listening
• Behavioural Conventions
• Communication Strategies
• Working Together
• Feedback
• Personal Presentation Strategies
• Responding to Messages
• Understanding Audience and the Cultural Context.
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